Information Gathering

We only collect the personal information you choose to provide.
When you register on our site, place an order or subscribe to our
newsletter some of your personal information is required. You
may be asked to enter your name, email address, mailing address,
phone number or credit card information. You may visit our site
anonymously by declining to engage in any of these interactions.

Information Usage

The information you provide us may be used in any of the following
ways:

  • Personalize your experience
  • Improve our website
  • Process a transaction
  • Provide you with order status
  • Send JumbaJamba promotional messages.

The information you submit to us, whether public or private, will
not be sold, exchanged, transferred, or given to any other company
for any reason whatsoever, without your consent, other than for
the express purpose of delivering the purchased product or requested service.

Information Protection

We employ a variety of measures to protect your personal information
when it is submitted to our site. We do not share your information
with third parties without your consent.

Fraud Prevention

Internet fraud is a serious matter. We encourage you to be cautious
about submitting your financial information online and to vet any
organization which purports to protect your information. If you feel
that you have been the victim of fraudulent purchase activity through
our store, please contact your bank (or related financial institution)
immediately.

Cookies

We use cookies to help us remember you, process items in your
shopping cart and compile aggregate data about site traffic and site
interaction so that we can provide a better site experience. Learn
more about cookies.

Currency

All payments shall be made in Indonesian Rupiah (IDR).

Order Processing

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder’s name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.

Return & Exchange

All JumbaJamba items are carefully inspected prior to delivery. For any
claims of defects or damages in transit, please send a unboxing video showing the defects/damages claimed within 2 business
days of receipt of merchandise, to:

Upon confirmation by our staff,
the merchandise should be returned immediately to:
Bona Vista Apartment, Tower 1B/1101, Jl. Bona Vista Raya,
Cilandak, Jakarta Selatan, Indonesia 12440

Email and WhatsApp will be replied on working hours:
Monday-Saturday : 9:00– 19:00
Sunday : 9:00 – 15:00

Ps: All sale items are not eligible for Return & Exchange.

Refunds

Refunds will exclude shipping costs. 

Custom (Made to Order) Items

Custom (made to order) items needs 2-6 weeks to make.
We will begin working on your custom order after your specifications
have been confirmed & we have received the required 50% down payment.

Please kindly note, down payment is non-refundable. Therefore, if order is cancelled, we can not return the down payment.

Payment for custom items shall be made manually.

Accuracy of Product Photos

We make every effort to make sure the photos on our website
accurately depict our products However, since many of our products
are handmade, our products may show individual variations for
example in the shape and color, compared to the website photos.
These variations make each product truly unique and we hope you
will treasure each one.

In addition, the, the colors you see on our
website will depend on the appearance of your screen, so we
cannot guarantee your screen display will represent the color of our
products 100% accurately.