HOW TO ORDER:

  • To adopt our ready to adopt animal pillows & handcrafted goods: choose item(s) that you would like from product catalog page and send an email to contact[at]jumbajamba.com or you may call or send Whatsapp message to +62 811 985 0485 between
    • Monday – Friday from 09:00 AM – 19:00 PM.
    • Saturday from 10:00 AM – 13:00PM.
    • Expect slow or delayed response during non-working hours.
  • Please use the following format:
    • Name:
    • Delivery Address:
    • Phone Number:
    • Delivery Date:
    • Order: (for example
      • 1 Little Owl Pillow
      • 1 Little Bird Apron)
    • Note: (if any, for example if you want customized items).
  • Please also inform us if your order is a gift. We will gladly add your personal message on a JumbaJamba gift card at no extra charge.

ORDER CONFIRMATION & PAYMENT PROCESS:

  • Your order confirmation will be sent via email or Whatsapp message from us within 24 hours. (DO NOT transfer payment before receiving our order confirmation).
  • This order confirmation will include your order number, product availability, delivery fee if applicable and our bank account number for payment.
  • Please note that we currently accept payments via transfer to our BCA & BNI accounts only and all orders are subject to payment verification and acceptance before delivery.
  • Once payment is made, please send transfer receipt along with your full name and order number via email to contact[at]jumbajamba.com or Whatsapp to +62 811 985 0485.

DELIVERY PROCESS:

  • All of our animal pillows are sealed in a clear plastic bag and comes with an adoption certificate. For special packaging, please browse through the “The Gift Ideas” section in the Menu, as we have several packaging options for gifts.
  • For ready to adopt animal pillows & handcrafted goods: we will ship your order immediately after we receive payment confirmation.
  • For customized animal pillows & handcrafted goods: we will need 7-14 business days to produce before we can ship your order.
  • Delivery via JNE (Regular or YES) & Go-Send (Instant or Same Day).

Quality is our highest priority and we take great pride in hand crafting each of our animal pillows & handcrafted goods. Do let us know if you are experiencing problems with the adoption process or whether there are any defects with one of our animal pillows & handcrafted goods.

Thanks and have a wonderful day.